“These are good times to present the message, because the user is less engaged,” he said. That means vendors are better off developing alerts that appear after a user has stopped watching a video, completed a download or finished loading a page. “The timing of the warning really does make a difference,” he said. To find a possible solution, his research has found that users tend to pay attention to the warning when the alert arrives after a task. Michael KanĪnthony Vance, a professor at Brigham Young University, speaks at the USENIX Enigma 2017 conference.
For instance, over 70 percent of users will ignore the alerts if they pop up when they’re watching a video. Vance has previously presented research showing that users will often disregard warning messages over their computers when multi-tasking. He proposes that vendors keep this in mind when developing security alert messages for their products.
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