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Press Command-Control-Shift-4 to change a pointer to a crosshair.(4) To copy a screenshot of an active window to the clipboard, do the following: The screenshot will be saved as a PNG image on your desktop. Click the mouse button on the window you want to capture.When you move the cursor over an application, the window will be highlighted.Select the active application window you want to capture by moving your cursor.Press Command-Shift-4 to change a pointer to a crosshair.(3) To capture a screenshot of an active window, do the following: You can easily print screen an active window of any program, be it Safari, Chrome, Photoshop, or Microsoft Excel. If you need a screenshot of a specific application that you’re currently using, use this method. For example, the print screen tool of a MacBook machine will use the timestamp when the image is taken as the name of the file instead of a generic name Fix suggestionĪllow the user to pick a name for the screen-short at the time of attaching it.Figure 3 – The process of taking screenshots of an active application Use tools to take screenshots which will give different names to the image. However, the screenshots are uploaded correctly to JIRA and displayed correctly in the JIRA issue Workaround Two screenshots are uploaded, however, they look exactly the same in the request. Two different screenshots will be uploaded and displayed Actual result The name of the second screenshot might also be image.png. Take another screenshot and paste it again.Take a screenshot anywhere and paste it to the request by using shortcut key Ctrl + V, example name of the screenshot would be image.png.Create a new request via Customer Portal.Pasting screenshots with the same name in the Customer Portal will not display the images correctly.
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